To access your Rio Rewards account, please ensure that your account has been previously registered on the website. If you are unable to log in, select the ‘Forgot Password’ option to reset your password and regain access to your account.

To check the status of your reservation, please contact the source through which the booking was made. If your reservation was made through a third-party provider, you will need to reach out to that provider directly for assistance. For reservations booked directly through the Rio Las Vegas website, you can view and manage your reservation online by entering your last name and confirmation number in the designated fields.

Yes! If you prefer to opt out of housekeeping during your stay, simply place the “Do Not Disturb” sign on your door and your room will be skipped.

Please refer to your hotel confirmation email for a detailed breakdown of the fees associated with your reservation. Rio Las Vegas charges a mandatory $50 + tax Resort Fee per night. Additional details regarding applicable fees can be found in your confirmation email.

Incidental deposits are authorized at the time of check-in and released upon checkout. For credit or debit cards, the release typically takes 3–7 business days, depending on your financial institution. International credit or debit cards may take up to 30 days to reflect the release, subject to your bank’s processing timelines.

To check the status of your reservation, please contact the source through which the booking was made. If your reservation was made through a third-party provider, you will need to reach out to that provider directly for assistance. For reservations booked directly through the Rio Las Vegas website, you can view and manage your reservation online by entering your last name and confirmation number in the designated fields.

Yes! If you prefer to opt out of housekeeping during your stay, simply place the “Do Not Disturb” sign on your door and your room will be skipped.

Yes! Scooters and wheelchairs are available to rent for a fee. Guests can visit the Bell Desk between 8:00 AM and 12:00 AM to arrange a rental, or reserve one in advance online here.

To access your Rio Rewards account, please ensure that your account has been previously registered on the website. If you are unable to log in, select the ‘Forgot Password’ option to reset your password and regain access to your account.

Casino players can request a win/loss statement by emailing casinocagesupervisors@riolasvegas.com. Please include your full name and any relevant account information to help our team process your request.

You can check your Rio Rewards points balance anytime by visiting a Rio Rewards kiosk located throughout the casino, speaking with a Rio Rewards representative at the Player Services desk located at the casino cashier, or by logging into your account on the Rio Rewards section of riolasvegas.com. Your balance will show the points you’ve earned and any available rewards.

 

Click here to be directed to the Rio Rewards login page.

No, everyone is welcome to play in Rio’s new Baccarat Room.

Yes! Rio hosts a number of special events for Rio Rewards members, in addition to great weekly giveaways and slot tournaments.

Rio has several great breakfast options. Good days begin at The Kitchen Table, where breakfast and lunch classics are served with a fresh point of view. Eggslut is located near the Front Desk. Both open daily at 7:00 AM. Starbucks offers fast breakfast bites and snacks, opens at 5:00 AM.

Hyatt Globalists receive a complimentary breakfast buffet at Rio Las Vegas inside The Kitchen Table.

Carnival World Buffet was closed in 2020 and will not reopen; however, The Kitchen Table is open daily and offers a breakfast buffet for $24.99 excluding taxes and gratuity.

The Canteen Food Hall features multiple dining options including Southland Burrito Co., Shogun Ramen, Tony Luke’s, Tender Crush, Nama Nama, and Attaboy Burger. Please check each restaurant’s web page for current hours of operation. Click here to see all Rio restaurants.

Starbucks is located in the Ipanema Tower. Please visit the Starbucks web page for current hours of operation. Click here to see all Rio restaurants.

To check the status of your reservation, please contact the source through which the booking was made. If your reservation was made through a third-party provider, you will need to reach out to that provider directly for assistance. For reservations booked directly through the Rio Las Vegas website, you can view and manage your reservation online by entering your last name and confirmation number in the designated fields.

Rio Bell Desk Hours are as follows:

Saturday – Wednesday from 8:00 AM – 12:00 AM

Thursday and Friday from 8:00 AM – 2:00 AM.

Yes. Laundry services are available from the Bell Desk upon request for a small additional fee.

Press Only, Dry Clean & Press are available for both men’s and women’s garments. Pick up by 8:00 AM and returned same-day.

6-Hour Express Service is available – garments must be picked up by 11:00 AM and a $75 surcharge applies.

Room service is available from 7:00 AM to 12:45 PM. You can place your order, checkout, and pay ahead at our online ordering system.

Hotel check-in is at 4:00 PM (must be 21+ to check in). Early check-in is based on availability for an additional charge. Hotel check-out is at 11:00 AM. Late check-out is also based on availability for an additional charge. Please speak to a front desk agent for more information.

Ipanema Pool will be open from Thursday – Sunday: 10:00AM – 5:00PM starting on March 19, 2026

Yes. Hotel guests must scan their room key for pool access.

In season, reservations can be made online or by speaking with our pool receptionist team. Space is limited—advance booking is highly recommended.

For safety reasons, large flotation devices and pool toys are not permitted.

Each cabana includes a shaded lounge area, personal safe, stocked mini-fridge with bottled water, and dedicated service. Additional food and beverage may be purchased separately.

Yes. We offer room blocks for conferences and group events, with a wide range of accommodations.

The resort features over 2,500 guest rooms, with standard rooms measuring 582 square feet, ideal for attendee comfort. We also offer 130 suites ranging from 1,200 to 12,000 square feet for executives, speakers, and VIP guests.

Select premium suites include separate his-and-hers bathrooms, balcony hot tubs (weather permitting), and in the Masquerade Tower, Chairman and Presidential Suites with private rooftop swimming pools.

Yes. Branding opportunities are available throughout the conference areas and select hotel spaces.

Options include banners, window clings, and digital signage, as well as custom agendas and announcements displayed on in-room TVs for conference attendees.

We provide enterprise-level, ultra-high-speed internet designed specifically for conferences, conventions, and large-scale events.

Our convention center is supported by robust fiber infrastructure, allowing us to deliver dedicated, high-capacity bandwidth customized to your event. This supports leadership summits, hybrid conferences, product launches, and live-streamed keynotes.

Hard-line internet connections are available for production teams, along with on-site IT and event technology support before and during your event. Private SSIDs, encrypted networks, and access controls can also be configured upon request.

Parking is free for all conference attendees.

There is no charge to park in any on-site parking lots, making arrival and logistics simple for guests, exhibitors, and production teams.

Yes. We offer multiple outdoor venues, including poolside and large-format open-air spaces.

Ipanema Pool features four swimming pools and can be made private to host events for up to 3,000 guests, making it ideal for receptions, buyouts, and evening functions.

For large-scale outdoor activations, our 10-acre parking lot is also available and has previously hosted automotive launches, outdoor exhibits, and rodeo-style events.

Weapons of any kind are strictly prohibited

No Cameras/Audio/Video

No Smoking or Vaping

No Outside Food or Drink

Digital, Copies and/or photos of a Photo ID is NOT accepted

All guests and their belongings are subject to security screening prior to entry.

The venue reserves the right to implement security procedures designed to protect the experience for our customers.

Please email rioboxoffice@riolasvegas.com and provide at least 48-hour notice prior to desired show date.

Accessible tickets are available for purchase online or at the box office. For further assistance, please email rioboxoffice@riolasvegas.com.

No, only the original purchaser must be present and provide valid physical photo ID.

Please email rioboxoffice@riolasvegas.com to inquire about options for changing the show date/time.