Question 1

How do I access my Rio Rewards account?

Accepted Answer

To access your Rio Rewards account, please ensure that your account has been previously registered on the website. If you are unable to log in, select the ‘Forgot Password’ option to reset your password and regain access to your account.

Question 2

How can I request my win/loss statement?

Accepted Answer

Casino players can request a win/loss statement by emailing casinocagesupervisors@riolasvegas.com. Please include your full name and any relevant account information to help our team process your request.

Question 3

How do I check my Rio Rewards points balance?

Accepted Answer

You can check your Rio Rewards points balance anytime by visiting a Rio Rewards kiosk located throughout the casino, speaking with a Rio Rewards representative at the Player Services desk located at the casino cashier, or by logging into your account on the Rio Rewards section of riolasvegas.com. Your balance will show the points you’ve earned and any available rewards.

Click here to be directed to the Rio Rewards login page.

Click here to be directed to the Rio Rewards login page.

Question 4

Do you need an invitation to play in the Rio Baccarat Room?

Accepted Answer

No, everyone is welcome to play in Rio’s new Baccarat Room.

Question 5

Does Rio offer special events for Rio Rewards members?

Accepted Answer

Yes! Rio hosts a number of special events for Rio Rewards members, in addition to great weekly giveaways and slot tournaments.

Question 6

Does Rio match tiers to other loyalty programs?

Accepted Answer

During designated promotional periods, a Rio Rewards representative may match your loyalty program tier from select Las Vegas casinos. Physical loyalty card, printed offer and/or loyalty app may be required for verification. Terms and conditions apply, and management reserves all rights.

Question 7

Does Rio match offers from other loyalty programs?

Accepted Answer

Rio may extend offer matches to our guests in order to experience our new loyalty program and renovated Ipanema Tower rooms. To request an offer match, forward emails with offer information from other Las Vegas casinos, resorts and hotels, along with desired stay dates to matchtheoffer@riolasvegas.com. An offer match is not guaranteed, and official rules can be found at the Rio Rewards desk.

Question 8

What are the benefits of the Rio Rewards loyalty program?

Accepted Answer

The Rio Rewards loyalty program recognizes both gaming and non-gaming spend. Points can be earned at slots, table games, and around the resort in non-gaming areas such as food and beverage, at varied earning rates. A point is worth a penny and points are earned fast! More details of the loyalty program can be found here.

Question 9

Can I smoke in the casino?

Accepted Answer

Yes. Smoking and vaping are allowed in most areas of the casino.

Question 10

What are the table game hours at Rio?

Accepted Answer

Table games are available 24 hours a day, seven days a week.

Question 11

Do I need a rewards card to play?

Accepted Answer

No, but signing up for Rio Rewards is free and unlocks exclusive perks. You can pre-register for Rio Rewards online or sign up at the Rewards Desk when you arrive.

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FAQs

How do I access my Rio Rewards account?

How can I request my win/loss statement?

How do I check my Rio Rewards points balance?

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