Question 1

What fees are associated with my reservation?

Accepted Answer

Please refer to your hotel confirmation email for a detailed breakdown of the fees associated with your reservation. Rio Las Vegas charges a mandatory $50 + tax Resort Fee per night. Additional details regarding applicable fees can be found in your confirmation email.

Question 2

Where is my deposit refund?

Accepted Answer

Incidental deposits are authorized at the time of check-in and released upon checkout. For credit or debit cards, the release typically takes 3–7 business days, depending on your financial institution. International credit or debit cards may take up to 30 days to reflect the release, subject to your bank’s processing timelines.

Question 3

What is the status of my reservation?

Accepted Answer

To check the status of your reservation, please contact the source through which the booking was made. If your reservation was made through a third-party provider, you will need to reach out to that provider directly for assistance. For reservations booked directly through the Rio Las Vegas website, you can view and manage your reservation online by entering your last name and confirmation number in the designated fields.

Question 4

Can I opt out of my housekeeping services during my stay?

Accepted Answer

Yes! If you prefer to opt out of housekeeping during your stay, simply place the “Do Not Disturb” sign on your door and your room will be skipped.

Question 5

Can I rent a scooter or wheelchair at Rio?

Accepted Answer

Yes! Scooters and wheelchairs are available to rent for a fee. Guests can visit the Bell Desk between 8:00 AM and 12:00 AM to arrange a rental, or reserve one in advance online here.

Question 6

Where is the best view of the Las Vegas Strip from Rio?

Accepted Answer

The view from Rio’s oversized hotel rooms is well worth the upgrade to a high-floor, strip-view room or suite. Non-hotel guests say the view from High Steaks Vegas and VooDoo Lounge is breathtaking and unforgettable.

Question 7

Does Rio accept cash at the front desk?

Accepted Answer

Rio does not accept cash at check-in or check-out for payments or incidentals. All charges must be processed via credit card.

Question 8

May I request late check out?

Accepted Answer

Late checkout can be requested on the day of departure for an additional fee and is based on availability. Speak with a front desk agent for more information.

Question 9

Are pets allowed at Rio?

Accepted Answer

Yes, Rio is pet friendly. Dogs that weigh 50 lbs or less are allowed, up to 2 dogs maximum.

Rio’s Pet Fee is $150 per night, per dog.

A registration form is required at time of check in.

Question 10

Do I need a room key to access the pool?

Accepted Answer

Yes. Hotel guests must scan their room key for pool access.

Question 11

Does Rio offer laundry services?

Accepted Answer

Yes. Laundry services are available from the Bell Desk upon request for a small additional fee.
Press Only, Dry Clean & Press are available for both men’s and women’s garments. Pick up by 8:00 AM and returned same-day.
6-Hour Express Service is available – garments must be picked up by 11:00 AM and a $75 surcharge applies.

Question 12

Will my deposit be refunded if I cancel my reservation?

Accepted Answer

Free cancellations are available for refundable rates if completed at least 72 hours before the check-in date. Cancellations made after this period will incur a penalty of the first night’s room rate plus tax.

Please note: If your reservation was made through a 3rd party such as Expedia.com, please contact that provider directly for refund information.

Question 13

What are the room service hours?

Accepted Answer

Room service is available from 7:00 AM to 12:45 PM. You can place your order, checkout, and pay ahead at our online ordering system.

Question 14

What is Rio’s resort fee?

Accepted Answer

$50.00+tax ($56.69) per night, unless otherwise noted in a promotional offer.

50% off show tickets (excluding The Empire Strips Back)
2-for-1 mimosas at The Kitchen Table
2-for-1 cocktails at Luckley Tavern & Grill
In-room Wi-Fi
Fitness center access
Seasonal pool access
Local and toll-free calls

Question 15

Are there wheelchair accessible rooms at Rio?

Accepted Answer

Yes. Wheelchair-accessible rooms and resort features are available, subject to availability.

Question 16

May I request rooms close together?

Accepted Answer

Connecting and adjoining rooms are available based on availability at check-in. Let your front desk agent know at arrival.

Question 17

Can I book a Strip view room?

Accepted Answer

Strip view rooms may be requested but are based on availability at check-in. Guaranteed views require an upgraded booking.

Question 18

Is parking free at Rio?

Accepted Answer

Yes! Self-parking is complimentary and located directly on site. There is also free RV, bus, and truck parking for registered hotel guests. Oversized parking is available on Twain & Polaris, north of the resort. Guests will need to inform a front desk agent for oversized vehicle parking.

Question 19

Does Rio accept cash or prepaid cards?

Accepted Answer

No. All reservations require a valid credit card for the room, taxes, and deposit.

Question 20

Are there non-smoking rooms at Rio?

Accepted Answer

Yes. All rooms are non-smoking. A $500 cleaning fee applies if smoking or vaping occurs in the room.

Question 21

Is the Rio pool open to the public?

Accepted Answer

In season, Rio’s pool, also known as Ipanema Pool, is open to hotel guests and Azul-level and above Rio Rewards members. All Rio Rewards cardholders are welcome Monday through Thursday.*

*Weather permitting. Subject to seasonal hours.

Question 22

What time is Rio check-in and check-out?

Accepted Answer

Check-in begins at 4 PM. Check-out is by 11 AM.

Question 23

What is the hotel deposit policy?

Accepted Answer

A $100 per day deposit is required on a valid credit card. It is released at checkout, subject to your bank’s timeline.

Go Beyond

Offers & Packages

Hello (elbow) room

Stay Green, Rest Easy

Hotel Amenities

NEWLY REMODELED SUITES

FREE PARKING

NEWLY RENOVATED FITNESS CENTER

WIFI

BUSINESS CENTER

FAQs

What fees are associated with my reservation?

Where is my deposit refund?

What is the status of my reservation?

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