Rio Rewards

Rio Hotel & Casino General FAQs

What is the address of Rio Hotel and Casino?

3700 W. Flamingo Road, Las Vegas, NV 89103
Click here for the Google Maps location

Is parking free at Rio?

Yes! Self-parking and valet are complimentary and located directly on site. There is also free RV, bus, and truck parking for registered hotel guests. Oversized parking is available on Twain & Polaris, north of the resort.

How do I opt-out of receiving marketing communications or targeted online advertising?

If you wish to opt-out, please complete either a US Privacy Request, an EU Privacy Request, or click here to view our privacy policy.

Hotel FAQs

Are pets allowed at Rio?

Yes, Rio is pet friendly. Only dogs that weigh 50 lbs or less, up to 2 dogs, with a combined weight of 75 lbs total. Pet Fee is $150 for 1-6 days, and $300 for 7-28 days. Registration Form is required at time of check in.

Do I need a room key to access the pool?

Yes. Guests must scan their room key for pool access.

May I request late check out?

Late checkout can be requested on the day of departure and costs $50 until 2:00 PM, based on availability.

Will my deposit be refunded if I cancel my reservation?

Free cancellations are available for refundable rates if completed at least 72 hours before the check-in date. Cancellations made after this period will incur a penalty of the first night’s room rate plus tax.

 

Please note: If your reservation was made through a 3rd party such as Expedia.com, please contact that provider directly for refund information.

Does Rio accept cash or prepaid cards?

No. All reservations require a valid credit card for the room, taxes, and deposit.

Casino FAQs

Do you need an invitation to play in the Rio Baccarat Room?

No, everyone is welcome to play in Rio’s new Baccarat Room.

Does Rio offer special events for Rio Rewards members?

Yes! Rio hosts a number of special events for Rio Rewards members, in addition to great weekly giveaways and slot tournaments.

Does Rio match tiers to other loyalty programs?

We’re excited about the exceptional Rio Rewards program we have developed for you. Due to the sizable value of the tier benefits in the Rio Rewards program, tier matching is not yet offered, but may be soon.

Does Rio match offers from other loyalty programs?

Rio may extend offer matches to our guests in order to experience our new loyalty program and renovated Ipanema Tower rooms. To request an offer match, forward emails with offer information from other Las Vegas casinos, resorts and hotels, along with desired stay dates to matchtheoffer@riolasvegas.com. An offer match is not guaranteed, and official rules can be found at the Rio Rewards desk.

What are the benefits of the Rio Rewards loyalty program?

We are excited to introduce Rio Rewards, a new program that recognizes both gaming and non-gaming spend. Points can be earned at slots, table games, and around the resort in non-gaming areas such as food and beverage, at varied earning rates. A point is worth a penny and points are earned fast! More details of the loyalty program can be found here.

Dining FAQs

Is the Rio Buffet open?

Carnival World Buffet was closed in 2020 and will not reopen, however Canteen Food Hall is open daily with six tasty new outlets to enjoy.

What dining options are available at the Canteen Food Hall?

The Canteen Food Hall features multiple dining options including Southland Burrito Co., Shogun Ramen, Tony Luke’s, Tender Crush, Nama Nama, and Attaboy Burger. Please check our dining page for current hours of operation.

Do any of the restaurants accept reservations?

Yes, several restaurants accept reservations including VooDoo Steak, Guy Fieri’s El Burro Borracho, and Hash House a Go Go. We recommend making reservations in advance, especially during busy periods.

Are there late-night dining options?

Yes, Sports Deli offers burgers, pizzas, homemade sandwiches, and comfort food classics from 11:00 PM to 5:00 AM. Additionally, Tender Crush is open until 1:00 AM on Friday and Saturday nights.

What upscale dining options are available?

Rio offers several upscale dining options including VooDoo Steak, Guy Fieri’s El Burro Borracho, and Wine Cellar Tasting Room. Reservations are recommended for these venues. Please check our dining page for details and hours.

Hotel Guest FAQs

What are Rio’s Bell Desk hours?

Rio Bell Desk Hours are as follows:

Saturday – Wednesday from 6:00 AM – 12:00 AM

Thursday and Friday from 6:00 AM – 2:00 AM.

Is parking free at Rio?

Yes! Self-parking and valet are complimentary and located directly on site. There is also free RV, bus, and truck parking for registered hotel guests. Oversized parking is available on Twain & Polaris, north of the resort.

Can I get a rollaway bed?

Rollaway beds are available for delivery at $30 per night for guests staying in suites over 600 square feet. All suites in the Ipanema Tower offer pullout couches for your comfort.

Is there Wi-Fi access?

Yes, high-speed internet access is available throughout the resort and is included in the resort fee.

What is the minimum age to check-in?

An adult 21 years of age or older must be present to check-in to a hotel reservation at Rio Las Vegas.

Pool & Recreation FAQs

Do I need a room key to access the pool?

Yes. Guests must scan their room key for pool access.

What amenities are included with cabana rentals?

Each cabana includes a shaded lounge area, personal safe, stocked mini-fridge with bottled water, and dedicated service. Additional food and beverage may be purchased separately.

How can I book a cabana or daybed?

Reservations can be made online at Reserve a Cabana or Daybed or by speaking with our pool receptionist team. Space is limited—advance booking is highly recommended.

Are floaties and pool toys allowed?

For safety reasons, large flotation devices and pool toys are not permitted.

What is the dress code at Ipanema Beach Club?

Resort-style swimwear is required. Inappropriate attire such as jeans, athletic wear, baggy clothing, or offensive clothing is not permitted. Management reserves the right to enforce the dress code.