Rio Rewards Frequently Asked Questions

What are the benefits of the new Rio Rewards loyalty program?

We are excited to introduce Rio Rewards, a new program that recognizes both gaming and non-gaming spend. Points can be earned at slots, table games, and around the resort in non-gaming areas such as food and beverage, at varied earning rates. A point is worth a penny and points are earned fast! More details of the loyalty program can be found here.

Does Rio match offers from other loyalty programs?

Rio may extend offer matches to our guests in order to experience our new loyalty program and renovated Ipanema Tower rooms. To request an offer match, forward emails with offer information from other Las Vegas casinos, resorts and hotels, along with desired stay dates to matchtheoffer@riolasvegas.com. An offer match is not guaranteed, and official rules can be found at the Rio Rewards desk.

Does Rio match tiers to other loyalty programs?

We’re excited about the exceptional Rio Rewards program we have developed for you. Due to the sizable value of the tier benefits in the Rio Rewards program, tier matching is not yet offered, but may be soon.

Does Rio offer special events for casino members?

Yes! We host a number of special events for casino members, in addition to great weekly giveaways and slot tournaments.

Property Frequently Asked Questions

Will my deposit be refunded if I cancel my reservation?

Free cancellations are available for refundable rates if completed at least 72 hours before the check-in date. Cancellations made after this period will incur a penalty of the first night’s room rate plus tax. If your reservation was made through a 3rd party such as Expedia.com, please contact that provider directly for refund information.

Do you charge for parking?

Self-parking and valet parking are free at Rio.

What is Rio's resort fee?

Rio's resort fee is $50.00 plus tax.

Are pets allowed at Rio?

Yes, Rio is pet friendly. Only dogs that weigh 50 lbs or less, up to 2 dogs, with a combined weight of 75 lbs total. Pet Fee is $150 for 1-6 days, and $300 for 7-28 days. Registration Form is required at time of check in.

Is the buffet open?

Carnival World Buffet was closed in 2020 and will not reopen, however Canteen Food Hall is open daily with six new outlets to enjoy.

How do I opt-out of receiving marketing communications or targeted online advertising?

If you wish to opt-out, please email privacy@riolasvegas.com. Please click here to view our privacy policy.